Although I have had a good buyers experience at Ofrei.com, it seems that he had it with inquiries for parts. Look at this text:

“Email is such a pain and I have great frustration in it. Phone calls are 100% better, faster, real time answers. Now international calls are a problem and sometimes the connection can be bad so I understand email can have its place. However, I have no interest in free email for watch parts nothing in this world is free. The frustration is with email in whole as a drain on resources and the wasted exchanges with no orders. Multiple emails are quite common, then when you get the order is it worth all the time you spent? No, it is not. If you want me to treat you as a professional then you better order like a professional. So if you don’t want to pay the phone company to call us 510-832-0355 you can pay for my time spent answering your email. If I can read your email, check stock and with a reply all in five minutes or less of my time the charge is $15.00

My goal is to make $124,800 dollars a year. If I work 8 hours a day, 5 day a week, 52 weeks a year the would be 124,800 minutes worth of working. I would have to be paid $1.00 per minute or $60.00 a hour. In order to be paid $1.00 per minute, I would have to be bring in much more than that per minute. If any of your are business owners or have a mind for busines you know that you are very lucky to make after cost two to ten cents from every dollar you take in. I consider the rate of $3.00 per minute to be more than a fair exchange for my time. ”

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My goal is also to make at least 124.800 dollars a year, however, if you are going to charge people for inquiries, I think it is better to move on to another business. I wonder if he realized that this inquiry stuff is bothering all shop owners..?Ǭ†

Anyway, you can read his policy here: http://www.ofrei.com/page735.html

Robert-Jan Broer
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Robert-Jan Broer

Founder & Editor at Fratello Watches
Robert-Jan Broer, born in 1977, watch collector and author on watches for over a decade. Founder of Fratello Watches in 2004.
Robert-Jan Broer
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  • Recently I needed a very specific Bulova-part. Difficult to get in Europe but I know that in America you might get lucky. I send this man an e-mail and got a 2-page(!) e-mail back from him with all the reasons why he didn’t wanted to look for me in his stockroom……

    Fortunately the former business partner of Otto Frei, Jules Borel, also has a lovely site and did not made so much problems. The part I needed was in stock and send out immideately. Apart from better service it also gave me the good feeling that I did not contributed to Mr.Frei’s income.